Tuesday, June 29, 2010

J.D. Power 2010 Employer Health Insurance Plan Study Shows Low Satisfaction Rates

According to J.D. Power, there are overall low employer satisfaction rates (61%) with health plans. Service outranks cost & benefits as satisfaction driver. Employee plan servicing ranked #1, with account servicing and product offering/design ranking 2nd & 3rd. Go to http://bit.ly/blTq3t  for the press release re: major study findings.

The LA Times reports that health plans are ramping up customer service to compete post-health reform. Guess the JD Power employer survey was right! http://bit.ly/9N82ix


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