According to J.D. Power, there are overall low employer satisfaction rates (61%) with health plans. Service outranks cost & benefits as satisfaction driver. Employee plan servicing ranked #1, with account servicing and product offering/design ranking 2nd & 3rd. Go to http://bit.ly/blTq3t for the press release re: major study findings.
The LA Times reports that health plans are ramping up customer service to compete post-health reform. Guess the JD Power employer survey was right! http://bit.ly/9N82ix